Payments

• How do I set up a Direct Debit?

  You can set up a Direct Debit online here.  If you have any further questions, please email us on customer.care@electraenergy.co.nz

• How can I pay my bill?

  We offer a range of payments options to suit you and your household:

  • SmoothPay
  • Direct Debit
  • My Account
  • NZ Post
  • Automatic Fixed Payment
  • Internet Banking
  • Credit Card
  • BNZ branch
  • Telephone banking
  • Cheque 

  Visit our payment options page to find out more.

• What options do I have if I can’t pay my bill?

  To discuss your payment options, please email us on customer.care@electraenergy.co.nz

• Can I pay the same amount every month?

  Absolutely. We offer SmoothPay which spreads your electricity payments evenly throughout the year, so you pay the same amount for your bill each month. This takes the sting out of winter bills and allows you to budget your expenses much better.  If you would like to add SmoothPay as your payment option, please email us on customer.care@electraenergy.co.nz

• Can I pay at New Zealand Post?

  Of course. You will need to take your Electra Energy bill with the attached barcode remittance slip with you. Please note, NZ Post no longer accepts cheques. To view our other payment options, click here. 

• Can I pay by credit or debit card?

  Yes. You can pay by either Mastercard or Visa*

  Simply log in to your My Account to make a credit or debit card payment, or you can contact us on 0800 968 736.

  *A 1.5% credit card surcharge fee will be charged and added to payments made by Mastercard or Visa. Credit card surcharge will be taken at the time of payment and will not appear on your bill.

• How do I set up a Direct Debit with my credit card?

  To set up your credit card to automatically pay your bill each month, please print and complete the form here.  Please scan and email the form to customer.care@electraenergy.co.nz or alternatively post it to Electra Energy, PO Box 10044, Dominion Road, Auckland 1446.

  Please note a 1.5% credit card surcharge fee will be charged and added to payments made by Mastercard or Visa. Credit card surcharge will be taken at the time of payment and will not appear on your bill.

• How do I cancel my Direct Debit?

  To cancel your Direct Debit, please email our team on customer.care@electraenergy.co.nz or call us on 0800 968 736.

• How do I make a change to my Direct Debit?

  If you would like to change the amount or frequency of your fixed Direct Debit, please call us on 0800 968 736.

  If you would like to change your Direct Debit to a new bank account, please complete a new online form here.

  If you would like to change the credit card details on your Direct Debit, please fill in this form here. You will need to scan and email it to customer.care@electraenergy.co.nz or post it to, Electra Energy PO Box 10044, Dominion Road, Auckland 1446.

   Please make sure you call us on 0800 968 736 to cancel your existing Direct Debit.