Billing & Payments
- How do I set up a Direct Debit?
How can I pay my bill?
We offer a range of payments options to suit you and your household:
- Direct Debit
- My Account
- NZ Post
- Automatic Fixed Payment
- Internet Banking
- Credit Card
- BNZ branch
- Telephone banking
Visit our payment options page to find out more.
What options do I have if I can’t pay my bill?
To discuss your payment options, please email us on firstname.lastname@example.org
Can I pay the same amount every month?
Absolutely. We offer SmoothPay which spreads your electricity payments evenly throughout the year, so you pay the same amount for your bill each month. This takes the sting out of winter bills and allows you to budget your expenses much better. If you would like to add SmoothPay as your payment option, please email us on email@example.com
Can I pay at New Zealand Post?
Of course. You will need to take your Electra Energy bill with the attached barcode remittance slip with you. Please note, NZ Post no longer accepts cheques. To view our other payment options, click here.
Can I pay by credit or debit card?
Yes. You can pay by either Mastercard or Visa*
*A 1.5% credit card surcharge fee will be charged and added to payments made by Mastercard or Visa. Credit card surcharge will be taken at the time of payment and will not appear on your bill.
Why is my bill an estimate?
There are a couple of reasons why your bill may have been an estimate:
- The meter reader may not have had access to your property
- We might have received an actual read for your electricity but not for gas, so we have estimated your gas usage (or vice versa)
- If you have a smart meter, it may not have been communicating on the scheduled billing date
Please note, your estimate read will be corrected when you get an actual read the following month, so there is no need to generate a new bill. Your next bill from us will be based on an actual read and any difference between your last actual read and your next actual read would be balanced out.
What’s the difference between a Low User Plan and a Standard User Plan?
Low User option
If you use less than 8,000 units a year (about 660kwh/month) at your primary residence, the Low User option may be best for you. This rises to 9,000 units (750kwh/month) in parts of the lower South Island.
- a lower daily fixed charge
- a higher variable charge for each unit of electricity you use. The Low User option is only available for your primary residence and not, for example, a holiday home.
Standard User option
If you use more electricity, a Standard User option may be better.
- a higher daily rate
- a slightly lower rate for each unit of electricity you use.
How frequently will I be billed?
You will typically be billed on a monthly basis and you have 18 days to pay your bill.
How do I read my bill?
We provide transparent billing by itemising our charges, so you know exactly what you are paying for. Our how to read your bill page provides a detailed explanation if you are having trouble reading your bill.
What do I do if my bill is an estimate?
Your estimate read will be corrected when you get an actual read the following month, so there is no need to generate a new bill. Your next bill from us will be based on an actual read and any difference between your last actual read and your next actual read would be balanced out.
For more information on why your bill may have been an estimate, click here.
Do you send out paper bills in the mail?
Yes. You can choose to have your bills posted or emailed to you.